Shipping policy

Thank you for shopping with PrestigeComb. We are committed to providing a smooth, reliable, and transparent shipping experience for every customer around the world. This Shipping Policy explains how we process, ship, and deliver your orders.

Free Worldwide Shipping

We proudly offer Free Worldwide Shipping on all eligible orders. There are no hidden shipping fees or additional delivery charges during checkout unless otherwise stated.

Order Processing

Once your order has been successfully placed, our fulfillment team begins preparing your items for shipment.

  • Processing Time: 1–3 business days
  • Orders are processed Monday through Friday, excluding public holidays.
  • Orders placed on weekends or holidays will be processed on the next business day.

During peak seasons or promotional events, processing times may occasionally require additional time.

Estimated Delivery Time

After your order has been shipped, the estimated delivery time is:

7–10 Business Days

Please note that delivery estimates may vary depending on:

  • Destination country
  • Customs clearance
  • Local postal services
  • Weather conditions
  • Carrier delays
  • National holidays

While we work closely with our logistics partners, delivery dates cannot be guaranteed.

Order Tracking

Once your package has been shipped, you will receive a confirmation email containing your tracking information.

Tracking updates may take 24–72 hours to appear after the shipping confirmation has been sent.

Shipping Destinations

PrestigeComb proudly ships to customers worldwide.

If shipping restrictions apply to your location, you will be notified during checkout or contacted by our customer support team.

Customs & Import Duties

International orders may be subject to customs inspections, import duties, taxes, or other government fees depending on your country's regulations.

These charges, if applicable, are the responsibility of the customer.

Incorrect Shipping Information

Please ensure that your shipping address is complete and accurate before submitting your order.

PrestigeComb cannot be responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided during checkout.

If you notice an error after placing your order, please contact us immediately. We will do our best to update your information before your package is shipped.

Lost or Delayed Packages

If your tracking information has not been updated for an extended period or your package appears to be lost, please contact our customer support team.

We will work directly with the shipping carrier to investigate the issue and provide an appropriate solution whenever possible.

Damaged Deliveries

If your package arrives damaged, please contact us within a reasonable time after delivery.

To help us resolve the issue quickly, please include:

  • Your order number
  • Photos of the damaged product
  • Photos of the shipping package
  • A brief description of the issue

Our team will review your request and arrange a replacement or refund when appropriate.

Multiple Shipments

Depending on product availability and warehouse locations, your order may be shipped in separate packages.

If this occurs, you will receive tracking information for each shipment.

Contact Us

If you have any questions regarding shipping or delivery, please contact us.

PrestigeComb

Email: support@prestigecomb.shop

Phone: (905) 845-9703

Business Address:
4920 Sir George Simpson St
Lachine, QC H8T 1E7
Canada