Refund policy
At PrestigeComb, customer satisfaction is our highest priority. We want every purchase to meet your expectations. If for any reason you are not completely satisfied with your order, we're here to help with a simple and transparent return process.
30-Day Return Policy
We proudly offer a 30-day return policy from the date your order is delivered. Within this period, you may request a return or refund if your item meets the eligibility requirements described below.
Free Returns
We provide free returns worldwide for eligible products. If your return request is approved, our customer service team will provide detailed instructions for completing the return process.
Eligible Items
To qualify for a return, products should:
- Be returned within 30 days of delivery.
- Be in their original condition.
- Include original packaging whenever possible.
- Not show signs of intentional damage or misuse.
We understand that packaging may sometimes be opened to inspect the product, and this will not automatically affect your return eligibility.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible after delivery. Include your order number along with photos of the product and packaging so our support team can quickly evaluate the issue and arrange a replacement or refund when appropriate.
Non-Returnable Items
For hygiene and safety reasons, certain products may not be eligible for return after use unless they arrive damaged or defective. Custom or personalized products are also generally non-refundable unless a manufacturing error has occurred.
Refund Process
After your returned item has been received and inspected, we will notify you regarding the status of your refund.
If approved, refunds will be issued to your original payment method. Depending on your financial institution, processing times typically range from 5–10 business days.
Exchanges
If you wish to exchange a product for another model or style, please contact our support team. We will gladly assist you with the fastest available solution.
Order Cancellation
Orders may be canceled before they have been processed or shipped. Once an order has entered fulfillment or has already been dispatched, cancellation may no longer be possible. In such cases, you may still request a return after delivery under our 30-day return policy.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
PrestigeComb
Email: support@prestigecomb.shop
Phone: (905) 845-9703
Address:
4920 Sir George Simpson St
Lachine, QC H8T 1E7
Canada